Support
Last updated: August 27, 2026
Contact
For installation, configuration, conflict handling, privacy, or account support, email support@emplario.com. Include the shop name, the time of the issue, and a value-free description. Do not send customer addresses, access tokens, API secrets, encryption keys, or exported customer data by email.
Billing
The Standard plan is selected, approved, and managed on Shopify's hosted App Pricing page. After approving the plan, return to Order Change Guard from Shopify Admin. If plan verification is temporarily unavailable, retry from the in-app message; do not approve a second plan.
Critical fulfillment holds
Open the affected conflict in the embedded app, verify the exact order change, and use the approval action to release only the recorded Order Change Guard holds. If Shopify cannot verify or release an exact hold, leave the conflict open and contact support with only the shop name, time, and value-free failure code.
Security reports
Mark a suspected security incident as urgent and describe the affected app surface and time without including protected customer values or credentials. EMPLARIO LTD will triage, contain, investigate, and communicate confirmed impact under its incident response process.
Privacy requests
Customers should contact the Shopify merchant that controls their order. Merchants use Shopify's privacy request process; authenticated store administrators can view and download accepted customer-data exports from the app's Privacy requests page.